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Frequently Asked Questions

Why Cozy Bay? 

Over many years we have proved that rattan furniture is durable, does not absorb moisture, dirt or pathogens, and is very low maintenance. Unlike wood it is lightweight and easy to store, but can be left outside all year round, with or without covers. It is temperature and UV stable and does not split or crack. Over the life of the product, it compares favourably on value with all other furniture styles.

The Cozy Bay Furniture brand is now available in the UK to resale customers and we aim to supply good quality products at a reasonable price, by container or ex warehouse and we also provide drop-shipping services.

Can my furniture be kept outside all year round?

Yes, Cozy Bay Furniture can be kept outside all 12 months of the year - wherever in the world you happen to live. Of course, furniture left outside all year will get more dirty than furniture that is just used in the summer, but the long-term performance and durability of the furniture is exactly the same.

Where can I buy Cozy Bay furniture?

Cozy Bay does not sell direct to the general public, but our products are available to view and purchase in hundreds of high quality specialist and household furniture stores in the UK. To find out details of your local stockist, please see the Where to Buy Page on this site.

What is man-made wicker?

All our woven furniture is made from only the highest quality man-made fibre. Soft to the touch, this remarkable material has many benefits including high suppleness, tear resistance, UV resistance and weather resistance. The polyethylene based, extruded and through-dyed wicker is also completely weatherproof, insensitive to differences in temperature and extremely hard wearing.

How is a woven product (chair) constructed?

The basic structure of a woven chair is made from a fully welded, powder-coated aluminium frame. Various sections of aluminium extrusion are utilised (round, square, rectangular etc.) to provide maximum strength combined with light weight. The frame is like a skeleton and is strong in itself but gains extra strength when it is covered in its woven skin.

What finish does the frame have?

Once welded, the entire frame is electro-statically powder coated in a tough, smooth finish that matches the colour of the wicker. This way, the frame is fully protected against corrosion and becomes virtually invisible once it has been woven over. It is possible to see though the small gaps in weaving and that is why we colour the frame the same tone as the fibre, so that it is not noticeable through the tiny gaps in the weaving.

How long does a chair take to weave?

A Sicilia dining chair will typically take one person 2½ days to weave. A Cumberland or Phuket chair will take less time and a Chicago sofa can take up to 3-4 days.

How skilled are the people who weave the furniture?

It takes both patience and experience to weave a piece of woven furniture. Our weavers are highly skilled artisans, often 2nd and 3rd generation weavers. Often, there are husband and wife teams who will work simultaneously on the same chair. They use their traditional experience with natural materials and apply their experience to using the modern man-made wickers.

What temperature range can woven furniture withstand?

Woven furniture can be left outside all year round and is able to withstand temperatures from -20°C to +55°C. When very cold, the weave will become stiffer than normal and when very hot, the weave will become more elastic. However, it will always revert to its normal elasticity, once the ambient temperature stabilises.

What will typically happen to the woven furniture over time?

Depending on the amount of use, a woven chair will generally perform very well over time (similar wear pattern to indoor, upholstered furniture). The seat section may begin to sag and the weave in certain areas may begin to open slightly, showing more of the frame underneath. The weave can easily be re-arranged by working across it with ones fingers pushing it back in to shape. Additionally, the edges of the weave may start to show small abrasion marks in places depending on usage. Scratch marks or abrasion to the edges of the fibre can be repaired by very briefly and carefully applying heat (i.e. the flame of a cigarette lighter) to the affected area and rubbing along the length of the fibre with a piece of hard cardboard to restore a smooth edge.

How do I clean woven furniture?

We recommend that woven furniture is cleaned using Cozy Bay's Sling & Woven Cleaner, following the instructions detailed on the label. It is important to use a non-foaming cleaner on woven furniture, as a foaming product will leave residues in the gaps in-between the weave which will then attract dirt. A pressure hose on a low setting is acceptable to use on woven furniture, but avoid the teak when using as the high pressure can erode the surface of the timber.

What if some of the weave breaks on my furniture?

Don't panic! Even if several fibres are accidentally cut or broken, a piece of furniture can generally be repaired successfully. A single broken fibre can usually be replaced by someone with no training in under 10 minutes. However, we recommend that any furniture damaged in this way is returned to Cozy Bay furniture to allow our trained experts to re-weave the damaged area.